I don't normally review products or services, but I just had two great experiences that I thought I'd share.
My poor truck is long overdue for an oil change. I don't have one "usual" service station I take it to, mostly because the price of an oil change seems to vary so much. After calling around, I was surprised to find that the Ford dealership was actually $30 less expensive than any other place I contacted! I've had bad experiences with a dealership before, but this was a different dealership so I figured I'd give it a go. Over the phone, they told me they had just put in an "Express Lane" and I could come in any time, although the wait might be up to an hour depending on how many vehicles were in front of me.
I pulled in and was greeted by a friendly (if rather energetic) staff member. He took my information and in less than 5 minutes, I was ensconced in the waiting room. I did have to wait for an hour, but I'm in the middle of the third book in the Game of Thrones series, so it wasn't too tedious. The best part? They didn't try to sell me any other service, they washed my truck for me, AND they vacuumed out the front seat! For the price, service, and convenience (it's quite close to the house), they will definitely get my business again.
In a similar customer service vein, last week I ordered a few things from Dover. They were due to arrive yesterday, but when the last Fedex truck had made its run by our house without dropping anything off, I checked the tracking site. Imagine my surprise to see that my box had made it to Dallas, and then been shipped to Los Angeles! New arrival date was Sept. 20. I looked all over the FedEx site, trying to find a phone number to call, but found nothing. So, I got online with Dover's customer chat, hoping they had FedEx's number or something. Instead, they shipped me an entirely new order, overnight! I didn't even ask - the customer service rep told me she was trying to see if they could catch the truck, and they did! The package arrived about 2 p.m. today, exactly what I'd ordered. I buy a lot of my horsey stuff from them specifically because their customer service is so good (that and I love their online chat - so convenient!) but this time they really went above and beyond! They will definitely continue to get my business.
Has anyone else had really good customer service lately?